Bill Hamrick

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BILL HAMRICK

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Leadership Development / Training & Development / Performance Improvement / Sales and Operations

Executive and professional expertise in the areas of profit focused personnel training and organizational development, world-class corporate university programs, as well as group performance improvement through business partnership, complex problem solving and innovative training solutions. Specific areas of expertise include:

	Coaching	Change Management
	Sales and Operations Training	Performance Management Systems
	Management Science	Organizational Development
	Leadership Development	Technical Training & Development
	Corporate Universities	Systems and Process Design
	Franchise and Branch Operations	Project Planning & Management

PROFESSIONAL EXPERIENCE:

Hamrick & Associates, Dallas, TX - 6/01-present

Principal
Management Consultant to Executives, Managers and Employees in the areas of Learning and Workforce Development; Sales and Operations.

Experience and results:

Deliver Sales, Leadership and Customer Service programs for AchieveGlobal, the learning field’s leading international performance improvement company. Clients include Lockheed Martin Aeronautics; Halliburton; Dean Foods; Monsanto; Mettler-Toledo; Office Depot; Travelers Insurance; Olympus America; Fujitsu and others.
Leadership program on Coaching and Teambuilding for 7-Eleven Inc. corporate I.T. department. Program was used to improve collaboration and teamwork between I.T. business units.
Business plan development and implementation, Executive Coaching, and Corporate University build-out for Drive Financial Services Learning department. Contributed to an 89% increase in overall company EBITDA
Sales automation training implementation for Keane I.T., a $1BB international I.T. consulting and outsourcing company. Completed project 6 months ahead of schedule
Analysis, design and development of a corporate training program for Comfort Keepers, an Inc. 500 Home Health Care franchisor in Dayton OH. Content was used to upgrade the sales program and overall company operating system.
Organizational Analysis; Performance Management System; Sales Bootcamp; and Train-the-Trainer workshop for Stonehouse Technologies. Analysis used to restructure organization; for new staff growth and for repositioning of new product lines in market niche.
Implemented a financial and operational compliance audit program for Snelling Personnel Services, an international staffing company. The return-on-investment for this three-year program was 310%.
Sales Coaching Train-the-Trainer certification for Wells Fargo Mortgage

Allied Riser Communications, Dallas, TX - 10/99-6/01

Executive Director Training and Performance Development

Experience and results:
Executive leadership and direction of a corporate training department for a large national organization with twenty-five regional locations.

Developed an organizational development and succession planning program to meet the rapid growth needs of company in partnership with Human Resources.
Designed and delivered nationwide executive, management communication and leadership courses.
Designed, developed and implemented the sales and sales management training program for approximately 220 sales account executives, managers and senior managers.
Implemented online learning via CBT courseware accessed over the company intranet in partnership with Smartforce.
Developed and implemented ARC University consisting of five colleges, using a blended learning structure, and cross-organizational support within 15 months
Measured training results by developing web-based Level I, and II evaluations using Toolbook II to integrate with Click2learn’s Learning Management System.
Developed partnerships for learning interventions with industry leaders Smartforce, AchieveGlobal, Global Knowledge Systems, Cisco, New Horizons, and others.
Developed and implemented ARC University website with all course listings, registration, etc.
Designed, developed and implemented a company-wide Performance Management System that was tied into the annual Performance Appraisal, job functions and role definitions.
Direction and leadership of department team who delivered 22,000+ hours of courses to 877 participants.
Directed the training budget consisting of $2.3M in funding for training programs and services.

Snelling and Snelling Inc., Dallas, TX - 7/88 – 10/99

Vice President Branch Sales and Operations (9/98 – 10/99)
Vice President Training and Development (6/95 – 9/98)
Vice President and Training Manager (1991 – 1995)
Network Vice President, Information Systems (1990 – 1991)
Area Vice President, Franchise Sales and Operations (1988 – 1990)

Professional Development

Adobe Acrobat Pro Connect Webinars
Microsoft LiveMeeting-Webinar delivery
Measuring the ROI of Training and Performance Improvement--Jack Phillips Center for Research
Making the Transition from Training to Human Performance Improvement--Institute for Human Performance Technology (ISPI)
The Instructional Developer Workshop--Daryl Sink and Associates
Promise and Perils of Internet-Based Training--Karsan and Associates
Training Redesign--Pepitone Berkshire Piaget
Train the Trainer--Career Consultants of America
Executive Development--Management Action Program, Dallas TX
DiSC

Certifications

Master Certified-AchieveGlobal-Sales programs
AchieveGlobal-Leadership and Customer Service programs
Master Certified-Virtual Presentation Skills-Communispond
Master Certified-Sales Presentation Skills-Communispond
Human Performance Technology-ISPI

Education

B.S.B.A.